May 2009
1 post
November 2008
1 post
Fostering Repeat Business
Some stats to think about:
It costs anywhere from 5 to 8 times more to gain a new customer as opposed to retaining your customers.
68% of customers will stop using your services or fail to return if they feel unappreciated.
Repeat customers spend 33% more than new customers and referrals are 107% higher from these customers
Research by small business associations show the largest ...